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Reproducible Simulations Library - 28 Downloadable Simulations

Reproducible Simulations Library - 28 Downloadable Simulations

$ 995.00 $ 1,015.00

Here's what you get:

  • Access to all 28 downloadable training simulations
  • Reproducible and customizable materials for both the facilitator and participant
  • Introductory guide to using the Five-Step Simulation? method
  • Trainer?s Guide for incorporating simulations into existing training programs, including e-learning

Contents:

  • Conflict Management - Dealing with Disrespect
  • Customer Service - Fixing a Co-Worker?s Problem
  • Customer Service - Handling a Difficult Customer
  • Decision Making - Equipment Delays
  • Decision Making - Breakfast Innovation
  • Delegation - Choosing Tasks, Choosing Delegates
  • Delegation - Following Up on a Delegated Task
  • Ethics - Hiring with a Conflict of Interest
  • Ethics - Handling the Pressure for Results
  • Giving Feedback - Dealing with Distracting Behavior
  • Giving Feedback - Mostly Positive, with One Correction
  • Giving Feedback - The Reluctant Team Member
  • Giving Feedback - A Safety Near Miss
  • Influence - Winning a Seat at the Table
  • Leadership - Inspiring Action in Tough Times
  • Leadership- Keeping Your Best Employees
  • Negotiation - Working out a Major Service Contract
  • Performance Management - Corrective Action
  • Performance Management - Giving a ?Meets Expectations? Rating
  • Presentation Simulation Scenarios
  • Presentation Skills Simulation Model
  • Retail Sales Skills Simulation Model
  • Safety Simulation Model
  • Sales Skills - B2B Services
  • Sales Skills - Vacation Travel
  • Setting Expectations - When Restructuring Changes the Job
  • Service Skills Simulation Model
  • Technical/Job Skills Simulation Model

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