Learning to Listen - Participant Workbook
Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
Used in tandem with the assessment, the participant workbook is designed to support the half-day workshop. It contains in-depth information about listening, comprehensive skill practice, and development planning. The workbook also serves as a useful post-training reference tool. Includes an HRDQue pocket reference card
- The Importance of Listening
- Module 1: Understanding Listening
- Module 2: Practice Effective Listening
- Module 3: Development Planning
- Module 4: Putting it All Together