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Dealing with Conflict 2nd Edition - Participant Workbook

Dealing with Conflict 2nd Edition - Participant Workbook

$ 25.00
The companion Participant Guide to the Dealing with Conflict 2nd Edition Facilitator Guide and Instrument. This 53-page booklet includes all the exercise worksheets needed for participants to seamlessly follow the conflict workshop outlined in the Facilitator Guide. The Participant Guide helps you complete the assessment and includes a series of activities designed to teach and reinforce conflict management skills.

The Participant Guide follows the Facilitator and includes key summary information, exercises, worksheets and activities needed by participant to master conflict resolution skills.

  • Module 1 explores the high costs of organization conflict and the importance of adopting a negotiating posture to resolve most business conflict.
  • Module 2 covers the importance of understanding your dominant conflict style as your default style when under the pressures that conflict often exerts.
  • Module 3 explains the two motivating forces that often determine an individuals approach to conflict: Concern for the outcome & Concern for the relationship. Participants learn to make situational decisions.
  • Module 4 covers measuring and improving your conflict IQ and how to improve how you resolve conflict.
  • Module 5 teaches advanced negotiating skills useful with the collaboration and compete styles of conflict resolution and included best practices for trust building, listening, creative thinking, and anger management.

How It Works
The instrument presents five conflict styles: accommodate, avoid, compromise, compete, and collaborate. By completing the DCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

Learning Outcomes
  • Participants learn their dominant and secondary conflict styles.
  • Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations.
  • Improved conflict resolution helps the organization reduce workplace stress.
Dealing with Conflict is similar in style to the Thomas Kilman conflict mode instrument. Trainers appreciate its ease of use and clearly written, plain English descriptions.

Time Required: 2 to 8 hours

What to Order
Order one facilitator set per facilitator and one self assessment and participant workbook per participant

This product Ships in 1 week.
Click here for Order Fulfillment Information

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