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Dealing with Conflict Facilitator Guide

Dealing with Conflict 2nd Edition - Facilitator Set

$ 395.00
This flexible instructor's assessment guide provides everything a trainer needs to lead a compelling conflict resolution workshop. With extremely little prep time, you can effectively lead a conflict resolution workshop and there are no complicated programs to learn or costly and time consuming certifications required. Training can range 2 hours to a full day according to your needs. There are individual modules on exploring conflict, understanding different conflict resolution styles, which style to use, improving your conflict management and advanced techniques for competition and collaboration.

The Facilitator Guide covers the following:
  • Administration, scoring, and background of the Dealing with Conflict 2nd Edition Instrument.
  • Module 1 explores the high costs of organization conflict and the importance of adopting a negotiating posture to resolve most business conflict.
  • Module 2 covers the importance of understanding your dominant conflict style as your default style when under the pressures that conflict often exerts.
  • Module 3 explains the two motivating forces that often determine an individuals approach to conflict: Concern for the outcome & Concern for the relationship. Participants learn to make situational decisions.
  • Module 4 covers measuring and improving your conflict IQ and how to improve how you resolve conflict.
  • Module 5 teaches advanced negotiating skills useful with the collaboration and compete styles of conflict resolution and includes best practices for trust building, listening, creative thinking, and anger management.

The Dealing with Conflict 2nd Edition workshop lessons are interspersed with experiential learning activities and discussions. Participants stay actively involved and use the Dealing with Conflict Participant Booklet for activities and exercises. The modular format of the Facilitator Guide enables trainers to easily modify or exclude content as preferred. Facilitator Guide materials include an extensive PowerPoint slideshow for all five learning modules.

How It Works
The instrument presents five conflict styles: accommodate, avoid, compromise, compete, and collaborate. By completing the DCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

Learning Outcomes
  • Participants learn their dominant and secondary conflict styles.
  • Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations.
  • Improved conflict resolution helps the organization reduce workplace stress.
Dealing with Conflict is similar in style to the Thomas Kilman conflict mode instrument. Trainers appreciate its ease of use and clearly written, plain English descriptions.

Time Required: 2 to 8 hours

What to Order from full collection:
Order one facilitator set per facilitator and one self assessment and participant workbook per participant

This product Ships in 1 week.
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