Customer Service Counts - DVD
Duration: 18 minutes
Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution.
Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
The customer part of customer service:
- Greet the customer
- Connect with the customer
- Respect the customer's priorities and time
The service part of customer service:
- Listen and evaluate
- Meet the customer's needs
- Know your business
Viewers will enjoy the amusing story of two co-workers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.
In fact, co-workers are also customers. Everyone has "internal customers" when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.
This release is just the ticket for a lively training session—and lasting lessons learned about providing the best customer service ever!