Coaching Skills Inventory - Facilitator Set
3rd Edition by Kenneth Phillips
If you think performance issues will magically vanish into thin air, think again. Have you ever had a manager who talked with an employee say, one, two, maybe three times about a nagging performance issue - but no good ever came from it? Or maybe you're familiar with the manager who chooses to pretend problems don't exist and ignores them altogether. And then there's the over-controlling manager who likes to chew out employees when their performance isn't up to snuff. Unfortunately, these types of scenarios occur far too often in the workplace and they're a lose-lose predicament for not only the employee and manager, but the organization as well.
Skilled managers know that the first step to effective coaching is to establish a rapport based on mutual trust. It's the foundation of healthy manager-employee relationships and the key to growth and performance. But that's only the first step. To ensure a truly productive coaching meeting, managers need to follow a seven-step process:
- Building a Relationship of Mutual Trust
- Opening the Meeting
- Getting Agreement
- Exploring Alternatives
- Getting a Commitment to Act
- Handling Excuses
- Closing the Meeting
This approach to performance coaching doesn't come from gut instinct or intuition alone. That's why the best place to initiate training is with the Coaching Skills Inventory. Designed for supervisors, managers, and team leaders, this assessment measures the ability to conduct effective coaching meetings and build productive relationships with employees. With the help of the Coaching Skills Inventory, they develop the ability--and the confidence--to redirect employee behavior and improve everyday performance.
- Identify strengths and weaknesses in the skills needed for effective coaching meetings.
- Compare skill levels with a normative group of managers from a wide range of industries.
- Acquaint managers, supervisors, and team leaders with a seven-step model for effective coaching meetings.
- Help employees to improve their performance through effective performance coaching meetings.
- Measure the development of coaching skills pre- and post-training.
Facilitator Guide Table of Contents
- Administering the Coaching Skills Inventory
- Microsoft® PowerPoint® Presentation
- Experiential Learning Methodology
- Background Information
- Technical Development
- Coaching Skills Inventory Workshop At-a-Glance
- Preparation Checklist
- Facilitator Instructions
- Coaching Meeting Situations: Scales and Rationales
- Optional Activities
- Alternative Training Design
- Blank Training Outline
- Related Materials from HRDQ
- Certificate of Achievement
- Training Evaluation
- Worksheet Masters
- Coaching Skills Inventory Follow-up Masters
- About the Overhead Transparency Masters
- Sample Self Assessment
Additional Products: Coaching Skills Inventory - Self-Assessment
More Information: Coaching Skills Inventory - Info Kit