Performance Improvement shouldn't happen by chance.
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Knock Your Socks Off Service

by Ron Zemke

Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Find out with the Knock Your Socks Off Service (KYSOS) Readiness Assessment series.

Based on best-selling Knock Your Socks Off Service book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization's ability to deliver world-class service - and helps them create an action plan for improvement.