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Dealing with Tough Negotiators - Second Edition

by Rollin Glaser, Eileen Russo, and the HRDQ Development Team

You can't turn a tough negotiator into a collaborative, problem-solving partner. But you can achieve win-win outcomes if you apply the right negotiating techniques.

HRDQ's Dealing with Tough Negotiators series will help your negotiators develop the skills they need. This 30-item assessment helps respondents identify their areas of strength and weakness in five key negotiating skill areas: maintaining composure, developing data, refocusing the discussion, being creative, and handling information strategically.