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Conflict Strategies Inventory

by Eileen M. Russo, Ph.D., Matthew Eckler, Derek Mann, and the HRDQ Development Team

A combination self-assessment and workbook, Conflict Strategies Inventory improves an individual's ability to successfully handle conflict scenarios in the workplace. Based on more than 35 years of research, this training tool explores five different strategies: integrating, compromising, competing, smoothing, and avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict, and are especially useful for training the millennial generation.

Extensively updated and enhanced, the third edition features a fully revised, full-color facilitator guide, comprehensive participant workbook, new online assessment options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn't a better way to equip individuals with the knowledge and insight they need to address conflict in any situation.

The revised third edition facilitator set offers tools to lead a training workshop, including comprehensive background information, step-by-step facilitator guidelines, a skill-development module, sample participant materials, and a flash drive containing a professional Microsoft PowerPoint presentation and facilitator support resources. Trainer certification is not required to administer or facilitate the Conflict Strategies Inventory.